Jessyhub global is an e-commerce website that deals on a physical product.
Ecommerce customer service is how online businesses provide assistance to customers with everything from making online purchase decisions to resolving issues — all while creating a seamless customer experience across channels and platforms.
In this digital-first world, ecommerce customer service is not simply nice to have, but rather a prerequisite for success.
However, it’s not enough to say that you have customer service. Bad customer service is worse than none at all. There is a significant discrepancy in the perceptions of companies and buyers when it comes to the quality of service, as 80% of businesses believe they provide excellent customer service, but only 8% of customers agree.
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